FAQ

In the rare case something does go wrong, your order may be covered by Purchase Protection. We'll work with you and the seller to make it right.

• Sustainability: When you purchase second-hand clothing, you‘re helping to reduce the demand for new production, which is resource-intensive and often detrimental to the environment. It‘s a simple but powerful way to cut down on waste and lower your carbon footprint.
• Quality and Value: Many second-hand items are of high quality, often being made from durable materials designed to last. These pieces can add value to your wardrobe without the high cost associated with buying new.
• Unique Style: Second-hand shopping opens up a world of unique, diverse pieces that can help you express your individual style. It‘s a great way to find one-of-a-kind items that you won‘t see in traditional retail stores.
• Supporting Local Community: By choosing second-hand, you‘re often supporting local businesses or initiatives, which can help strengthen your community.
• Promoting Circular Economy: Buying second-hand is part of a circular economy, which aims to keep resources in use for as long as possible. It‘s a move away from the "take-make-waste" model of consumption and towards a more sustainable, eco-friendly way of living.

We are working hard to curate a marketplace that is representative of South Asian style, trends, and seasonality. We accept listings based on quality, photographs, and pricing to provide a unique experience for our community.

The comment section is the best part of our platform and makes us unique! Being able to comment allows us to create transparency and trust in our community. Whether you want to know what event the outfit is best for or just want the seller to know how stunning they look, drop a line. Ask the seller how they styled the piece or if they have other items in this size. Who knows, maybe someone has the same question as you!

We created this platform to promote sustainability, from a social perspective. We hope you're able to make lots of human connections, build trust in our little community, all while promoting an ecological mindset. Go ahead, try it and help us make this is a kinder, happier world.

Listing an item on our platform is free. We only charge a 12% commission fee (and $3 flat fee for items $25 and under) once your item is sold.

We're so excited to share your Loot with our community. Start by:

• Showing it off - take a video and talk about your loot to help sell it faster! You can zoom in on any details, call out any sizing nuances, even do a quick spin or walk! Add pictures of any of the above. Check out this guide to help your loot look its best!
• Price it - pricing guide for reference here! Check out this guide to help price your loot!
• Submit your listing. Once approved, you will recieve a notification and your listing will be shared with theLoot's community!

Check out this guide to help price your loot!

Check out step #2 in our Pricing Guide to help determine your item's condition!

Check out this guide to help your loot look its best!

All sales are final once the order is confirmed. If there are any unforseen issues, please report to theLoot within 3 days from the date when the item is shown as delivered and our team will work with you to find a resolution.

Photographic evidence, written statements and other documentation may be required in order to review your case. For the best outcome, please provide all of the necessary documentation requested in a timely manner.

Congrats on the sale! As a seller, you're responsible for shipping your item and providing the buyer with a tracking number. Please provide the tracking number within 3 business days of the order confirmation, or the order will be cancelled.

Please incorporate shipping costs into the total price of your item.

We recommend using a shipping carrier that provides tracking numbers. If for any reason you have issues, we recommend contacting the carrier you chose to ship your item and work with them to resolve the issue. If the tracking number says the item has been delivered, but the buyer hasn't received it, the buyer should work with the carrier to resolve the issue.

We are committed to helping sellers feel safe listing their item with us.

Our team is dedicated to thoroughly reviewing order issues and working directly with you to keep your sales secure from fraudulent activity or certain issues outside of your control.

If you have any concerns regarding your transaction or a buyer’s behavior, please contact us.

While we are excited that we have interest in our platform on a global level, we currently are only open to the United States. As we continue to grow, we will plan to expand our platform worldwide!

Payment will be released once the tracking number confirms that the item has been delivered to the buyer. If you have any issues with your shipment, we recommend you call your shipping carrier to resolve the issue.

Transactions are done through Stripe. You will be prompted to connect a bank account or debit card to your Stripe account to receive your earnings.

Stripe will issue a 1099-K to sellers who sell $600 or more via our site.

We‘ve tried to make searching for THE perfect secondhand loot a breeze.

If you‘re looking for a specific event, use the search bar to discover items based on your parameters. We encourage sellers to tag items based on event type, design, dress code, etc. so you can search away!

If you‘d rather search by size, color, or type of oufit, try out our filters. You can pick your size(s), yup you can pick more than one size (and add any other filters) for concurrent searches, based on our sizing table and find the perfect loot for you.

All sales are final. However, we do understand sometimes things don‘t go according to plan. theLoot offers buyer‘s protection if an item you purchased materially differs from its description in color, condition, fabric, and/or size (for measurements, within 1 in margin of error). It‘s the buyer‘s responsibility to confirm sizing if not measurements are provided.

Please report any issues to theLoot within 3 days from the date when the item is shown as delivered and we will work with you to find a resolution. Photographic evidence, written statements and other documentation may be required in order to review your case. For the best outcome, please provide all of the necessary documentation requested in a timely manner.

If your item was damaged in transportation, theLoot is not responsible and we recommend you contact the carrier and work with them to resolve the issue.

If the tracking number shows the item has been delivered, but you have not received it, we recommend contacting the carrier to locate the item. We also recommend asking your neighbors as packages are sometimes delivered to the wrong address or misplaced. If for any reason you think theft may have played a part, we ask that you work with your local police and file a report with them.

theLoot nor the seller are responsible for lost or stolen packages after the item has been shipped and the correct tracking number has been provided.

Maintaining communication within our platform allows us to provide you with the best possible protection and support may you ever need it! We strongly recommend utilizing our comment section for inquiries, as it promotes transparency and may help others with similar questions.

We reserve the right to suspend any account suspected of engaging in offline transactions, which includes sharing phone numbers, emails, or social media accounts.

Please note, theLoot cannot take responsibility for any offline transactions and does not offer buyer or seller protections for transactions conducted outside our platform.